Our Accomplishments

 The Area Agency on Aging (AAA) of East Texas provides a myriad of services to individuals 60 years of age and older. Services include Information, Referral and Assistance; benefits counseling; advocacy for nursing home and assistance living facilities through the Ombudsman programs; case management; home-delivered and congregate meals; home modification and transportation. Other services include health care maintenance, evidenced based programs providing extensive training in Chronic Disease Self-Management, Chronic Pain, Diabetes Self-Management, and Matter of Balance to improve health conditions of older adults.   
(October 1, 2022 - September 31, 2023)

Ombudsman Program

• Advocacy in 71 nursing facilities and 69 assisted living facilities
• 10 Certified Ombudsman  
• Successfully conducted and resolved complaints in 362 facilities
• Conducted over 641 assisted living facilities and over nursing facility visits
  

Benefits Counseling Program

• In FY 23, the Benefits Counselors assisted 631 individuals
• Conducted 56 events throughout the 14-county service area
• Was able to reach 3,879 individuals with information
• Through media outreach, the AAA reached 301,470 people

Case Management and Care Coordination

• Care Coordination: Served 563 clients. Served 313 un-duplicated clients in homemaker and personal care services
• Health Maintenance: Served 2 clients
• Caregiver In-Home Respite: Served 138 clients
• Residential Repair: Able to assist 7clients
• Emergency Response: Served 81 clients

Nutrition Program

• Expended $2,768,710 for congregate and home-delivered meals
• Un-duplicated persons served: 
  783 congrgegrate meals
  2,419 home-delivered meals
• Total meals served: 
  74,297 congrgegrate meals
  334,439 home-delivered meals

Health and Wellness
Evidence-Based Intervention Program

• Enrolled 105 participants throughout the 14-county service area
• Program Courses in Diabetes Self-Management, Chronic Disease Self-Management, Chronic Pain Self-Management, A Matter of Balance, Tai Chi for Arthritis and Fall Prevention, Resources for Enhancing Alzheimer’s Caregiver Health
• Three Certified Master Trainers and 19 Certified Leader Coaches
• Recruited new partners to host ongoing classes at their locations and recruited new partners to become Leader Coaches
  

Area Agency on Aging Volunteers

• 20 Ombudsman Volunteers
• 12 Aging Advisory Committee Members
• Five Benefits Counseling Volunteers
• 12 Leader Coaches Evidenced-Based  Health Improvement Programs
• 15 Nutrition Site Volunteers
• An additional 500 volunteers for the home-delivered meals program

Annual REACH Conference (2023)



• 13 CEs offered (sessions went to 1.5 hours)
• 18 REACH Planning Committee Members
• Over 57 sponsors and exhibitors showcased at the conference
• Over 375 individuals attended REACH 2023

Senior Transportation

• Supported transportation through GoBus with $175,000
• 8,750 paid one-way trips for seniors
• 810 riders to senior centers and medical appointments