Information Referral and Assistance

Information Referral and Assistance

The goal of the Information, Referral, and Assistance Program (IR&A) is to help our clients maintain their independence by providing thorough and unbiased information about community-wide resources and helping determine the right avenues to explore services available in our 14-county East Texas Area. 

Our Information, Referral, & Assistance specialists assess the needs of the inquirer, evaluate appropriate resources, indicating organizations capable of meeting those needs, providing enough information about each organization to help inquirers make an informed choice. They also assist inquirers for whom services are unavailable by locating alternative resources, when necessary, actively participating in linking the inquirer to needed services and following up on referrals to ensure the service was provided. For many, this is the first step to making informed decisions about programs and services to fit their needs.

Contact the specialist by phone to discuss information about community resources in your 14-county service area. 
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