Ombudsman
Ombudsman Program
The Ombudsman Program advocates for residents of nursing homes and assisted living facilities. Ombudsmen address a variety of complaints regarding the quality of life and care of individuals living in long-term care facilities. Program staff also provide information about finding a facility and what to do to get quality care.
Per the Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system required by federal law, so the information is applicable in every state. For concerns, please contact the Office of the Managing Local Ombudsman toll-free at 888-566-2837 or 903-218-6503.
Concerns an Ombudsman addresses include:
- Violation of residents' rights
- Physical, verbal, or mental abuse, deprivation of services necessary to maintain residents' physical and mental health, or unreasonable confinement
- Poor quality of care, including inadequate personal hygiene and slow response to requests for assistance
- Improper transfer or discharge of resident
- Inappropriate use of chemical or physical restraints
- Any resident concerned about the quality of care or quality of life
About Us
The Area Agency on Aging of East Texas
is designated by the Texas Health and Human Services Commission (HHSC) to coordinate services for persons in East Texas who are 60 or older, with particular attention to low-income minority older individuals, older individuals with limited-English proficiency, and older individuals residing in rural areas.
1501 Pentecost Road
Kilgore, Texas 75662
1-800-442-8845
Deaf, hard-of-hearing or speech-impaired customers may contact
Relay Texas: 800-735-2989 (TTY) and 711 (Voice).
Equal opportunity is the law.
Equal opportunity notice in English and Spanish
Administered by ETCOG