Blog Post
Area Agency on Aging is Seeking Volunteers for the Ombudsman Program
East Texas AAA Ombudsman Program • Dec 03, 2019
ETCOG’s Area Agency on Aging program has immediate need for warm-hearted volunteers to help residents of nursing and assisted living facilities throughout East Texas to serve as Ombudsmen volunteers. Ombudsmen advocate for residents’ rights including, but not limited to, dependable and consistent care and an environment that promotes the residents’ dignity, self-determination, and communication.
Volunteer Ombudsmen also receive and investigate complaints made by, or on behalf of, residents or their families. Since many residents do not receive regular visitors or have close relatives, it may be difficult for them to enlist advocates. Ombudsmen serve as advocates for all residents, connecting them to their broader communities, affirming their rights, and assisting them in resolving concerns.
“The residents we serve mostly want to be listened to. They want to feel heard,” said ETCOG’s Ombudsman program manager, Valerie Rushing. “We oversee 154 facilities in East Texas and encounter thousands of residents. Ombudsmen volunteers help give a voice to those who feel they don’t have a voice, and ensure they receive proper care.”
No prior experience is required to serve as a volunteer ombudsman, but volunteers must be at least 18 years of age and able to complete a free training course that consists of both classroom study and training at local nursing homes. After training, volunteers serve an internship, working one to three hours per week in their assigned facility. Hours are flexible and are determined by each volunteer.
Interested volunteers may contact the Area Agency on Aging of East Texas, at 800-442-8845 or e-mail Valerie Rushing at Valerie.Rushing@etcog.org
for more information.
“Power in Community” Conference Will Cover Medicare Basics, Savings Programs, Preventing Fraud, Health and Wellness, and Community Resources
Throughout May, the Area Agency on Aging of East Texas (AAA) is joining organizations across the nation to celebrate the seniors in our communities for Older Americans Month (OAM). The AAA will host and partner with organizations for six celebration events across East Texas at area senior centers and community centers focusing on connection – how communities can build relationships to maintain a healthy senior population. OAM is a national initiative led by the Administration for Community Living. This year’s theme, Powered by Connection , recognizes the profound impact that meaningful relationships and social connections have on our health and well-being. The following OAM celebration events are open to the public and will include food, fun, door prizes, and information on services available to East Texas seniors: May 8th at the Forever Young Activity Center, located at 404 S. Main St. in Quitman, from 10:00 AM - 1:00 PM May 9th at the Harrison County Extension Office, located at 2005 Warren Dr. in Marshall, from 9:00 AM - 12:00 PM May 14th at the Douglas Alumni Association Inc., located at 408 Terry St. in Pittsburg, from 9:30 AM - 2:00 PM May 16th at the First United Methodist Church, located at 225 Lovers Ln in Athens, from 9:30 AM - 2:00 PM May 30th at Central Baptist Church, located at 220 W. Sabine St. in Carthage, from 9:30 AM - 1:00 PM The AAA serves as the region's leader in advocating and providing various services, such as information and referral, benefits counseling, case management, health education classes, senior nutrition, housing repair, and support through the Ombudsman program for people in nursing and assisted living facilities. These services help older individuals live independent, meaningful, and dignified lives in their own homes and communities for as long as possible. Contact the AAA for questions about the events by calling (903) 218-6500.
About Us
The Area Agency on Aging of East Texas
is designated by the Texas Health and Human Services Commission (HHSC) to coordinate services for persons in East Texas who are 60 or older, with particular attention to low-income minority older individuals, older individuals with limited-English proficiency, and older individuals residing in rural areas.
1501 Pentecost Road
Kilgore, Texas 75662
1-800-442-8845
Deaf, hard-of-hearing or speech-impaired customers may contact
Relay Texas: 800-735-2989 (TTY) and 711 (Voice).
Equal opportunity is the law.
Equal opportunity notice in English and Spanish
Administered by ETCOG